Progress? Surely not. But maybe!

Telstra contacted me a couple of days ago (I missed the call). My partner rang back and spoke at length to the CEO Customer Liaison person assigned to our escalation, who was very helpful.

The Telstra rep advised that they are still trying to figure something out and that we haven't been forgotten about (woot). They have a couple of irons in the fire and standing up another cabinet is an option. (woo-freaking-hoo). He also advised that "a lot of people are aware of your problem." Good, so being a squeaky wheel looks like it can pay off.

My partner asked about the timeframe for resolution? Were we going to be waiting until the NBN for any type of upgrade/resolution? Next week? Next decade? 7 weeks? - it seems to be a number they're comfortable with (sorry in-house work Telstra joke).

The Telstra representative promised to find out and call my partner the next day with some answers.

And guess what? He did.

And the answer was "in this financial year".

So our hopes are slightly buoyed by this latest information. Not getting too excited, but maybe... just maybe...

Of note since my last post:

- We cancelled our Internode service after 5 years and upgraded the Telstra service to one of the 200gb plans. Internode will be pleased they can now close the ticket that had been open since 18 January 2009. They did nothing to help us resolve this issue - Internode were the ones with the direct relationship with Telstra Wholesale, yet we had more action approaching Telstra ourselves. Internode were happy to throw their hands in the air and say "it's a Telstra problem", while still charging us full price for a known defective service.

Happy New Year. Situation Normal.

So here we are. 2010.

Latency: Still craptastic
Word from Telstra: *crickets*

My partner spoke to a couple of Telstra contacts mid-December. One contact asked him if he had $160,000 to stand up a new cabinet (not realising that my partner was actually the paying customer - not another Telstra employee).

My partner quickly pointed out that he didn't care how much it cost and he would burn more than that easily in tying up Telstra time in investigating the congestion issue. We just want the problem resolved. Telstra made $4 BILLION profit last year. They can spot us $160K for a cabinet.

He was also informed that there was a letter on the way from Peter Dowling (CEO Customer Care) "explaining" something (we're not quite sure what).

We're yet to see this magical letter.

Latency issues continue unabated.

Welcome to 2010.