04 May 2010

Where "April-May" means "by June 30"

Of course it was too good to be true. Our much touted and heavily promised backhaul cable upgrade has been delayed.

Having worked with Telstra in the corporate space the last two years, I should have known better than to take the first date given as the one they would deliver against.

My partner received an email today stating:

Morning Extremely Fed Up Telstra Customers (Partner's name changed to more realistic description)

I have been informed that the upgrade will be mid-May due to additional work needing to be undertaken.

You will note the commitment given on the Telstra Wholesale website at: http://telstrawholesale.com/products/data/adsl-reports-plans.htm

(Refer to the DSLAM Backhaul Upgrade Plans under Reports and Plans and note that the commitment is marked as due for completion by June 2010 notwithstanding our efforts to have your work completed sooner)

Appreciate your patience

regards



Latency is getting worse by the day. From approximately 9.30am daily performance deteriorates until 2.30pm when it becomes completely unusable.

Anyone like to put money on the upgrade being performed on the wrong RIM?

3 comments:

  1. It's not "delayed", it's "on time, but with a 2,592,000,000ms latency"...

    ReplyDelete
  2. "I have been informed that the upgrade will be mid-May due to additional work needing to be undertaken."

    Ugh, passive voice is difficult to read.

    "Appreciate your patience"

    Incomplete sentences

    ReplyDelete
  3. HA.......... This may be 2010, but I knew the company doing the hauling...... It's amazing it got done at all......

    between budgets of Telcos and staffing problems with haulers....., it's a voitile mix.....

    ReplyDelete