Straw. Camel. Back.

Last Thursday night, when latency was ridiculously high and we were downloading a file at 24k/second, I cracked it. Nothing was usable, I had resorted to loading the 'basic html' version of gmail. VOIP was pointless.

So, after reading that David Thodey "reads every customer complaint that crosses his desk", I thought I'd test this comment.

My e-mail was brief:

Dear Mr Thodey

We write to you out of sheer frustration arising from negative customer interactions with Telstra, particularly over the past 12 months in relation to congestion issues on Telstra ADSL infrastructure we are serviced by. We are now at the point where our internet connections (we have 2 separate ADSL services) are largely unusable for a great majority of the time. Telstra have admitted in writing that the issue affecting us is congestion, but "have no plans to upgrade capacity." We find this answer unacceptable, however multiple attempts to achieve resolution over the last 12 months have been unsuccessful.

I have recently documented our history with Telstra in a blog, which I invite you to read and would welcome your feedback on.

The address for the blog is:

http://telstrafail.blogspot.com/

Please feel free to contact either myself or my husband at any time should you require further information or wish to discuss the matter in greater detail.

I really didn't expect to hear anything. His mailbox must be bombarded daily by angry Telstra customers/employees and general nutballs all wanting his ear. But what the heck, it was therapeutic (although the mail took a while to send - is that irony?).

Anyhoo, I had purged my Telstra anger for the night.